FAQ
Direct answers about access, channels, and data.
The product is designed around explicit responsibility and provider truth.
Does Confirmi merge every customer identity?
No. Provider identities remain separate unless an explicit, authorized linking workflow connects them. Previous conversations can still show that the customer has contacted the business before.
Can one agent work in several businesses?
Yes, when a platform super admin assigns that company agent to each workspace. Messages and realtime events remain filtered by the selected workspace.
Can a manager act as another merchant's agent?
No. Manager and agent roles are separate and immutable in the current operating model.
What happens when a provider token expires?
The channel is marked expired, sending fails clearly, history remains available, and reconnection reuses the existing channel record.
Does disconnecting a channel delete messages?
No. Disconnection revokes credentials and stops new provider work while preserving contacts, conversations, messages, media metadata, and audit history.
Does Confirmi use autonomous AI to answer customers?
No. The MVP does not send autonomous AI responses. Future assistance must remain reviewable and controlled.
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