Contact support
Email support@example.com with your workspace name, the affected channel, the approximate time of the issue, and any visible error code. Never send passwords, access tokens, OTP codes, or full payment information.
Urgent security reports
Use the subject "Security report" and describe the impact without accessing other customers' data. We will acknowledge valid reports and coordinate safe testing.
Service incidents
For delayed or failed messages, include the provider, conversation ID, and message time. Support can inspect delivery events without asking for your provider credentials.
Account and privacy requests
Managers can request workspace export, correction, deactivation, or controlled deletion. Identity and authority are verified before any sensitive account action.