Product

A shared operating system for customer conversations.

Confirmi gives e-commerce support teams one workspace for provider messages, assignment, merchant decisions, and accountable follow-through.

Customer contextKeep provider identities separate while showing previous conversations with the same customer.

Operational ownershipEvery active conversation has a visible status, assignee, unread position, and audit trail.

Provider truthPending, sent, delivered, read, and failed states reflect provider events instead of optimistic guesses.

Workspace isolationMembers, channels, conversations, media, billing, and realtime rooms remain scoped to one business workspace.

Next step

See the inbox in detail.

Explore the daily workflow agents and managers use.