Unified inbox

Work from the conversation, not the provider tab.

Facebook, Instagram, and WhatsApp conversations are normalized into one assignment-safe inbox while their original channel identities remain intact.

Fast triageSearch, filter by status or assignment, and spot unread customer replies.

Complete timelineRead messages, delivery events, notes, tags, escalation history, and previous conversations.

Safe repliesSend through the correct provider channel, watch delivery state, and retry only messages the provider never accepted.

How it works

A provider webhook arrives

Confirmi verifies its signature, deduplicates the event, and queues processing.

An authorized agent claims it or a permitted teammate assigns it.

Replies, transfers, merchant decisions, and closure remain auditable.

Next step

Assignment is designed to prevent duplicate work.