What Confirmi processes
Confirmi processes account information, workspace membership, customer contact identifiers, conversation content, message media, assignments, delivery events, and operational audit records needed to provide the service.
Why information is processed
Information is used to authenticate users, connect authorized messaging channels, route and preserve customer conversations, support collaboration, prevent abuse, enforce subscriptions, and maintain service reliability.
Workspace responsibility
The business operating a workspace controls the customer conversations it connects to Confirmi. Workspace managers are responsible for having an appropriate legal basis and for responding to customer privacy requests.
Storage and protection
Credentials are encrypted, message media is stored privately, access is scoped by workspace, and security-relevant actions are audited. Data is retained only for the configured operational and legal period, then removed through a controlled deletion process.
Service providers and international transfer
Infrastructure, object storage, error reporting, and Meta messaging services may process limited data on Confirmi's behalf. Production providers and transfer safeguards must be listed here before public launch.
Your choices
Authorized workspace contacts may request access, correction, export, or deletion through the support channel. Some records may be retained where required for security, disputes, or law.
Contact
Privacy questions can be submitted through the support page. This policy requires review by qualified Tunisian counsel before public launch.